HINT: The Description and Printer values help identify the correct port.Ĭlick here for instructions on how to delete and reconfigure a port.Īfter creating a new port, try printing again.Ī newly administered DHCP IP address has been configured on the printer.Scroll down the complete list of available ports.Place a checkmark next to the correct port.Ĭlick the General tab, then select Print test page.The port is set to USB00? LPT?, File, or other. A print queue or queue-based print sharing condition.Duplicate IP address is causing network traffic collisions.The Host name used to create the original port has been changed.The printer has picked up a new DHCP-administered IP address, which renders the existing port useless.The original port is not immediately visible.Right-click on the printer icon and select Properties from the drop-down menu.īecause the port binds the printer software driver to the print server (NIC, INA, network adapter, or wireless network adapter), improper configuration or selection of this port results in print failure.
Print the Network Settings Page if you have not already done so. If you are unfamiliar with the topics covered in this article or would like additional assistance, please contact Lexmark Technical Support for additional assistance.It is important to understand that the following topics are not listed in any particular order as there are many reasons for print failure.Note: Access the printer EWS by typing the printer IP address into the URL field of your browser (for example, Internet Explorer, Mozilla Firefox, Google Chrome, Safari). This article assumes that you have already verified network connectivity by performing a ping test using the printer TCP/IP address, or that you have successfully accessed the printer embedded web server.You have not confirmed network connectivity with the printer.Ĭlick here for an article that describes network communication topics. See the following Print failure diagnosis topics. You have confirmed network communication to the printer. It is important to differentiate between communication failure and print failure. The following topics are covered in this article: When attempting to print, a Communication Not Available or Document Failed to Print error messages appear, or no message at all. Troubleshooting network printer no longer responding to print requests Issue description
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